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Terms & Conditions

 A GALLERY OF PAST AND PRESENT WORK

The jewellery on the following pages shows the range of our work.  Please chose the pages from the drop-down menu under 'The Collection' in the menu bar. Pieces displayed may or may not still be for sale, though some of the out-of-stock items can be made to order.  To see what is immediatly available please go to the shop by clicking here.  If there's something you like in the gallery that you don't see in the shop just enquire through our contact page, we may be able to make it for you.

 

All the metal parts of our jewellery are sterling silver, the handmade parts hall-marked, and all the stones we use are semi-precious.

 

For more information on the jewellery for sale:  prices, sizes, choices and availability please go to the shop.

 

All our jewellery is sold in strong leatherette gift boxes.  We include an anti tarnish tab in each box and recommend the use of anti tarnish tabs and polishing cloths to keep your jewellery beautiful and shiny for many years to come. For jewellery care instructions and jewellery care products, please click here.

Refunds will be given via paypal upon receipt of the returned goods in satisfactory condition, with labels attached and intact,  in original undamaged box within 14 days of our dispatch date.

Guarantee

By buying jewellery from this page you are seen to be accepting the following terms and conditions.

All jewellery is guaranteed against defects or breakage for one year, and thereafter can be repaired by us for a small charge.

Repairs

We do our best to make our jewellery strong, but if a repair is needed during the first year due to a defect that is our fault, we will reimburse postage.  If the repair needed is due to customer fault, the repair will still be free but not the postage.  Thereafter postage and repair will be paid for by the customer.

 

If needing a repair please contact us first, via the contact page, to arrange it.

Returns

All items are returnable--except, for hygiene reasons, stud earrings and earrings with non detachable earwires. Jewellery must be received back by us in its original box, in a clearly unworn condition with labels still attached, no more than 14 days from the original dispatch date. Earrings with earwires which can be removed can be returned and reimbursed minus a charge for the cost of the earwire, or exchanged for another pair with removable earwires--(the earwires will be removed from the returned pair and re-used on the exchanged pair)--within 14 days of original dispatch by us.

 

If wanting to return an item please contact us first, via the contact page, to arrange it...

Refunds

We are a small family business and see ourselves not so much as creators of jewellery but as creators of happiness for our customers. We believe in honest personal service, and are happy to interact with you and taylor jewellery to your specifications. Our aim is that you enjoy our jewellery for many years. Please do not hesitate to get in touch with any queries.